These Terms of Service ("Terms") are an agreement between Sigil Labs, Inc. ("Sigil", "we", "us") and the organization or person accepting them ("Customer", "you"). They govern your access to and use of the Sigil platform, APIs, SDKs, self-hosted software and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you accept on behalf of an organization, you confirm you have authority to bind it.
1. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account, including activity by your users and by the agents you run through the Service. Tell us promptly at security@sigil.dev if you suspect unauthorized access.
2. Use of the Service
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. You will not:
use the Service in violation of law or to infringe others' rights;
attempt to break, probe or bypass its security, rate limits or budgets;
resell, sublicense or offer the Service to third parties as a standalone product without our written consent;
reverse engineer it, except to the extent the law allows despite this restriction;
use it to build a competing product, or to generate or distribute malware, spam or unlawful content.
3. Third-party models and tools
Sigil routes requests to model providers and tools you configure. Your use of those services is governed by your agreements with their providers. We are not responsible for third-party outputs, availability or pricing, but the Service is built to reroute traffic when a provider degrades.
4. Customer Data
You keep all rights to the prompts, outputs, traces and other content you send through the Service ("Customer Data"). You grant us a limited license to host, process and transmit Customer Data only as needed to provide and secure the Service. We process personal data in Customer Data under our Data Processing Agreement and never use Customer Data to train models. You are responsible for having the rights and consents needed to send Customer Data to us.
5. Fees and billing
Paid plans are billed in advance on a monthly or annual basis, plus any usage above your plan's included limits, as shown on our pricing page or in your order form. Fees are non-refundable except where required by law or stated otherwise. We may suspend the Service for invoices more than 30 days overdue after notice. Prices exclude taxes, which you are responsible for.
6. Trials and free plans
Free trials and free plans are provided as-is, may have usage limits, and may be changed or ended at any time. At the end of a trial your workspace moves to the free plan unless you subscribe.
7. Feedback
If you send us suggestions or feedback, we may use them without obligation to you.
8. Confidentiality
Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to people who need to know it and are bound by similar obligations.
9. Availability and support
We aim for high availability and publish status updates at our status page. Service levels and support response times for paid plans are described in your plan or order form. We may perform scheduled maintenance with advance notice.
10. Term and termination
These Terms last while you use the Service. You may cancel at any time from your workspace settings; cancellation takes effect at the end of the current billing period. Either party may terminate for material breach not cured within 30 days of notice. On termination, you can export Customer Data for 30 days, after which we delete it in accordance with the DPA.
11. Warranties and disclaimers
We warrant that the Service will perform materially as described in our documentation. Except for that warranty, the Service is provided "as is", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. AI outputs can be inaccurate, and you are responsible for reviewing them before relying on them.
12. Limitation of liability
To the extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability under these Terms is limited to the amounts you paid Sigil in the 12 months before the claim. These limits do not apply to your payment obligations or to breaches of Section 2.
13. Indemnification
We will defend you against third-party claims that the Service infringes their intellectual property, and pay resulting damages. You will defend us against third-party claims arising from Customer Data or your use of the Service in breach of these Terms.
14. Changes
We may update these Terms. We will post the new version here with a new "Last updated" date and give account owners at least 30 days' notice of material changes. Continued use after that date means you accept the updated Terms.
15. General
These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Delaware. Neither party may assign these Terms without consent, except in a merger or sale of substantially all assets. If a provision is unenforceable, the rest remains in effect. These Terms, together with any order form and the DPA, are the entire agreement between the parties on this subject.
Contact
Sigil Labs, Inc. · legal@sigil.dev